Privacy Policy

A & Co Industries Pty Ltd trading as A & Co Plumbing ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us online and offline.

This policy applies to our websites:

• aandcoplumbing.net

• aandco.com.au

1. Contact us If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

• Email:  adam@aandco.com.au 

• Business location: ACT, Australia

1. What personal information we collect We may collect the following types of personal information:

2.1 Information you provide to us

• Contact details: name, phone number, email address, address/suburb

• Job/enquiry details: information you submit via forms, live chat, phone calls, or booking requests (e.g., issue description, urgency, access details)

• Payment details: payment information required to process payments (note: payment processing may be handled by third-party providers; we typically do not store full card details)

• Marketing preferences: newsletter subscription status and communication preferences

• Reviews and feedback: content you submit in reviews, testimonials, or feedback forms

2.2 Information we collect automatically When you visit our websites, we may automatically collect:

• Device and browser data: IP address, browser type, device type, operating system

• Usage data: pages viewed, time on site, clicks, referring/exit pages

• Approximate location: derived from IP address

• Cookies and similar technologies: to remember preferences and measure performance

2.3 Call tracking and communications If you call us using a tracked phone number displayed on our website, we may collect:

• Call metadata (time/date, duration, source/marketing channel)

• Call recordings (where enabled) and notes taken during the call

1. How we use your personal information We use personal information to:

• Respond to enquiries and provide quotes or price guidance

• Book, schedule, and deliver plumbing services

• Communicate with you about your job (including urgent/emergency contact)

• Process payments and issue invoices/receipts

• Improve our websites, services, and customer experience

• Manage reviews, testimonials, and customer feedback

• Send newsletters and marketing communications (where you have subscribed or where permitted by law)

• Measure advertising effectiveness and run remarketing campaigns

• Detect and prevent fraud, spam, and misuse of our services

• Comply with legal and regulatory obligations

1. Cookies, analytics, and advertising We use cookies and similar technologies to operate our websites and understand how they are used.

4.1 Analytics We may use Google Analytics to help us understand website traffic and user behaviour.

4.2 Advertising and remarketing We may use:

• Google Ads (including conversion tracking)

• Meta Pixel (Facebook/Instagram)

• Remarketing tools to show ads to people who have visited our websites

These tools may collect information via cookies or similar identifiers. You can manage cookies through your browser settings and, where available, through any cookie banner/preferences tool on our sites.

1. Disclosure of personal information (who we share it with) We may share personal information with trusted third parties where needed to run our business, including:

• Website and hosting providers: Wix, WordPress hosting providers

• Email marketing: Mailchimp

• Job management/CRM: ServiceM8

• Analytics and advertising providers: Google and Meta

• Payment processing providers: providers used to process payments (as applicable)

• Professional advisers: accountants, insurers, legal advisers

We only share information where necessary for the relevant purpose, and we take reasonable steps to ensure third parties handle information appropriately.

1. Overseas disclosures Some third-party service providers (such as Google, Meta, and Mailchimp) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with applicable Australian privacy requirements.

1. How we store and protect your information We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and limiting access to staff/contractors who need the information.

No method of transmission or storage is completely secure. If you believe your information has been compromised, contact us using the details above.

1. How long we keep personal information We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

1. Your choices and rights Depending on your circumstances and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information

• Opt out of marketing communications at any time (e.g., via the unsubscribe link in emails)

To make a request, contact us using the details in Section 1.

1. Complaints If you have a complaint about how we handle your personal information, contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

1. Updates to this Privacy Policy We may update this Privacy Policy from time to time. The latest version will be published on our websites.

1. Important note This Privacy Policy is general information and is not legal advice. If you have specific legal requirements (for example, industry-specific obligations or complex data handling), consider obtaining legal advice to ensure full compliance.